Core Team

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Laura Gallant

Executive Director

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Cate Rafferty

Senior Consultant

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Wendy Kelly

Senior Associate and Instructional Designer

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Ken Ramaley

 Senior Associate - Service Process

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Brian Goodman

 Senior Analyst 

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Ann Remy

Instructional Designer

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Robin Martin

Senior Associate

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Jon Michelson

Senior Statistician

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Jeanne Glass

Project Leader

Advisors

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Leonard Schlesinger

Harvard Business School Faculty

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W. Earl Sasser, Jr.

Harvard Business School Emeritus Faculty

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James Heskett

Harvard Business School Emeritus Faculty