Core Team
Joe Wheeler
Cate Rafferty
Cate Rafferty
Chairman Emeritus
Cate Rafferty
Cate Rafferty
Cate Rafferty
Senior Consultant
Laura Gallant
Cate Rafferty
Laura Gallant
Executive Director
Ken Ramaley
Brian Goodman
Brian Goodman
Senior Associate - Service Process
Brian Goodman
Brian Goodman
Brian Goodman
Senior Analyst
Ann Remy
Brian Goodman
Ann Remy
Instructional Designer
Robin Martin
Jon Michelson
Jon Michelson
Senior Associate
Jon Michelson
Jon Michelson
Jon Michelson
Senior Statistician
Jeanne Glass
Jon Michelson
Jeanne Glass
Project Leader
Advisors
Leonard Schlesinger
Leonard Schlesinger
Leonard Schlesinger
Harvard Business School Faculty
W. Earl Sasser, Jr.
Leonard Schlesinger
Leonard Schlesinger
Harvard Business School Emeritus Faculty
James Heskett
Leonard Schlesinger
James Heskett
Harvard Business School Emeritus Faculty