Born out of the Service Management faculty of the Harvard Business School, the Service Profit Chain Institute stands on the shoulders of landmark research conducted by Professors James Heskett, Leonard Schlesinger and W. Earl Sasser Jr.. Our Boston-based consulting firm has helped dozens of companies bring the Service Profit Chain to life in their organizations and achieve significant, sustained performance improvement.
To help our clients achieve sustainable results by linking employees, customers and profits.
Our clients tell us we are distinguished by three things:
Deciding to implement Service Profit Chain concepts is obviously not taken lightly. It requires a commitment in both time and resources.
We respect the choice that management has made to pursue such a strategy and work tirelessly to bring the promise of the Service Profit Chain to life in every engagement.