"What makes a brand powerful, is the emotional involvement of customers."
Charlotte Beers
Chairman Emeritus
Ogilvy
Charlotte Beers
Chairman Emeritus
Ogilvy
To help our clients achieve sustainable results by linking employees, customers and profits.
Listen to retail entertainment innovator Maxine Clark share her experience in working with the Service Profit Chain Institute.
Ken Fenoglio, former Dean of AT&T University describes how the Service Profit Chain Institute helped AT&T move the needle on their NPS performance.
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