"What makes a brand powerful, is the emotional involvement of customers."

"What makes a brand powerful, is the emotional involvement of customers."

"What makes a brand powerful, is the emotional involvement of customers.""What makes a brand powerful, is the emotional involvement of customers.""What makes a brand powerful, is the emotional involvement of customers."

Charlotte Beers

Chairman Emeritus 

Ogilvy

1-877-777-0455

Our Mission

 To help our clients achieve sustainable results by linking employees, customers and profits.  

Maxine Clark - Build-a-Bear Workshop

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Ken Fenoglio - AT&T University

Ken Fenoglio, former Dean of AT&T University describes how the Service Profit Chain Institute helped AT&T move the needle on their NPS performance.

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