Service Profit Chain Institute

The Culture
Cycle

Discover how organizational culture evolves, how it
can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the
success of global strategies. More
The Power!Service™
System

A powerful, research-based system that dramatically
improves customer satisfaction and loyalty. Learn
strategy, management practices and customer service
tactics to out-perform your competitors. More
The Ownership
Quotient

Hundreds of large organizations around the world
have used the groundbreaking Service Profit Chain
to improve business performance. Now The Ownership
Quotient reveals the next generation of the chain:
customer and employee "owners" of your business. More