The POWER!SERVICE™ Learning System is composed of four major components implemented across three phases. For an overview of the POWER!SERVICE™ Learning System components and implementation plan, Click here to download our Product Overview.

If you’d like to take a closer look at any of the POWER!SERVICE™ Learning System components, click the title of the component below for a more detailed summary.

  • POWER!SERVICE™ Learning System:
  • POWER!SERVICE™ – Cycle of Ownership – Manager’s Tool Kit
    • This comprehensive set of Action Learning tools to improve local marketing, cross-selling, teamwork, and leadership skills. The Tool Kit is currently available in print or electronically through our web-based Tool Kit.
    • Contact Us for information about purchasing your copy of the Tool Kit today.
  • POWER!SERVICE™ 360 Degree Feedback

Free Tools and Assessments

This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE


A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE


Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE


Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE