POWER!SERVICE™ is a research-based system for dramatically improving customer satisfaction and loyalty. It addresses the requisite strategy, execution, and management practices necessary to out-perform competitors. The four components of the learning system that ensures flawless delivery include:

  1. Executive Alignment Workshop
  2. Certifying POWER!SERVICE™ Champions
  3. Training Delivery that includes:
    • Module 1 – Service Delivery System
    • Module 2 – POWER!SERVICE™ Coaching for Managers
    • Module 3 – POWER!SERVICE™ Skills for Frontline Service Providers
  4. POWER!SERVICE™ Mastery – A comprehensive set of web-based, Action Learning tools

Want to see the POWER!SERVICE™ System in action? Take a moment now to see a sample of our POWER!SERVICE™ Videos or take a look at our industry-leading POWER!SERVICE™ E-learning.



Service Profit Chain Leaders like Harrah’s Entertainment and Build-A-Bear Workshop commit to a systematic approach to delivering a customer experience that is consistent, intentional, differentiated, and valuable to target customers. The “wow” experience that management consultants evangelize doesn’t happen by chance.

Read more



The POWER!SERVICE™ Learning System is composed of four major components implemented across three phases. For an overview of the POWER!SERVICE™ Learning System components and implementation plan

Read more



Watch the videos from the POWER!SERVICE™ Coaching Program.

Watch Video

Free Tools and Assessments

This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE


A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE


Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE


Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE