Joe Wheeler is presently touring the country speaking to groups on how focusing on growing your Ownership Quotient can dramatically improve the performance of your company. Click the play button for a preview.
“I thought it was a great presentation! It really focused on the customer and the employee.”
“I thought it was excellent. I’m not a note taker and I took notes.”
“I think Joe Wheeler would be a hard act to follow!”
BOOKING AN ENGAGEMENT
Free Tools and Assessments
This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE
A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE
THE OWNERSHIP QUOTIENT
Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE
THE CULTURE CYCLE
Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE