Click below to experience four different learning strategies from the POWER!SERVICE Skills for the Frontline e-learning program.

This link introduces the learner to the POWER!SERVICE SYSTEM and provides some important background on how the content for the program was developed. Click Here to Launch
This link describes the TAKE 3 Cycle of Service and offers a simple matching exercise to introduce the three levels of performance associated with the first behavior: Welcome and Greet. Click Here to Launch
This link is an example of the learner observice an interaction between a customer and an employee demonstrating TAKE 3 Behaviors at “EXCEEDS” performance levels. Click Here to Launch
This link overviews the POWER Huddle concept and the learner observes a case example of a team huddle in action before completing an application exercise. Click Here to Launch

Free Tools and Assessments

This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE


A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE


Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE


Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE