Case Studies – Innovative Learning Solutions
These three case studies demonstrate how the Service Profit Chain Institute’s innovative learning solutions have increased customer satisfaction and employee motivation, and ultimately significantly improved business results.
- Blue Canoe Convenience Stores – Driving Industry-leading Performance
- Steak n Shake Restaurants – Aligning front line associate behaviors to customer loyalty drivers
- Valvoline Instant Oil Change – The Little Things can make a Big Difference
Free Tools and Assessments
This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE
A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE
THE OWNERSHIP QUOTIENT
Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE
THE CULTURE CYCLE
Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE