Our strategic alliances

The Service Profit Chain Institute has a number of strategic alliances. We have forged these partnerships to offer our clients the very best access to a global network of thought leaders and management experts.

The companies we work with are world leaders in leadership training and development, successfully executing business strategy, innovation and transformational business growth. Our strategic alliances extend the impressive skill set of our core team and ensure our clients have access to the best consulting talent on offer.


  • Harvard Business Publishing: SPCI has enjoyed a long standing relationship with Harvard Business Publishing, a world leader in leadership development solutions. As a value added reseller of several HBP products we are able to bring some of the most relevant content to our clients through innovative learning channels.
  • BTS USA: The recognized leader in aligning strategy with execution. SPCI and BTS have collaborated to combine SPCI content with BTS’s award winning business simulations.
  • BrightIdea.com: is the global leader in innovation management and has driven more success than any other innovation management solution provider.
  • Clareo Partners: Clareo Partners is a strategy consulting firm that has helped companies, governments, and non-profits achieve transformational growth. The team consists of successful business professionals, academic pioneers and a global network of experts from the Kellogg Innovation Network (KIN) at Northwestern University. Clareo clients have exclusive access to this diverse and global network for innovative ideas from the world’s top business thinkers and practitioners. Using a highly collaborative methodology, Clareo delivers innovative thinking, a practical roadmap and a customized toolset for implementation to clients

Free Tools and Assessments

This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE


A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE


Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE


Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE