Robin Martin

Senior Associate

Robin Martin is a senior consultant with over 20 years of experience helping companies gets results through increased employee performance.  She has worked with leaders of Fortune 500 companies as an executive coach, thinking partner, master facilitator and project leader to unleash potential and ensure sustained impact.  Her work focuses around helping to solve organizational challenges by understanding needs as they impact strategy, customers and the bottom-line and then to develop innovative solutions that will build skills, change behavior and help maximize effectiveness.

Robin has held both corporate and consulting roles, her most recent position was Director of Learning & Development for Hanover Insurance, where she built a customized program for high potential employees called Building a High Performance Organization and previous to that at Fidelity Investments where she facilitated a number of different programs and strategy sessions for Executives, Managers and New Hires.  On the consulting side Robin worked as a Senior Consultant with The Forum Corporation and CoreAxis, leading large-scale projects to create Branded Customer Experiences and building development solutions for leaders like Executive Presence for Results as well as conducting Strategic Assessments to ensure training investment and effort is in line with business need.

Robin has worked with organizations across multiple industries building and facilitating high potential Leadership Development Programs; customizing workshops on leadership savvy, social acumen, influence & communication; creating branded customer experiences; Facilitating programs in change management, leadership, and customer focus and engaging in large & small group facilitation.

Robin holds a BA from Hofstra University and a MA in Organizational Development from Boston University.

Free Tools and Assessments

This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE


A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE


Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE


Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE