Chief Operating Officer
Laura Gallant has over 20 years experience in the Financial and Software Industries. She was most recently Vice President of Human Resources, Solcorp, a division of EDS and prior to that led SunLife Financial’s Quality Service department. In addition she has worked in Labor Relations and held various positions in Human Resource and Operations in both Scotiabank and the Royal Bank.
Laura holds a Bachelor’s of Commerce with Honors and an MBA from Dalhousie University in Canada. She has many industry designations including a Fellow of the Institute of Canadian Banker’s (FICB) and her HRP designation form the Personnel Association in Canada.
Free Tools and Assessments
This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE
A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE
THE OWNERSHIP QUOTIENT
Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE
THE CULTURE CYCLE
Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE