John Reid

Executive Faculty

John has been an Executive Faculty member with The Service Profit Chain Institute since 2008. He is unique in the training development space, having spent the majority of his career within private industry working for a range of companies, from global firms to family-run enterprises.

John’s experience includes:

  • Profit and loss accountability
  • Product rationalization and customer segmentation
  • Supply chain management
  • Negotiation of key power contracts
  • Creation of business strategy
  • Large account management
  • Cash management


Within the training and development industry, he has built a reputation for providing client-focused solutions, achieving recognition and awards for his sales performance. He has engaged in providing an outsource solution for an existing training department; creating and implementing a learning strategy for a major pharmaceutical company; as well as developing a highly engaging transformational experiential learning solution for a group of senior managers.

John was most recently the Vice President of Sales of a global training and development organization. He has effectively worked across industries. Key client engagements that John led include Ernst and Young, Wyeth Pharmaceuticals, SCA North America, American Water, Harsco, and HealthStream.

John received a Bachelor of Science degree from the University of Maryland in Marketing with a minor in Economics. He is certified in the following training programs: Effective Client Encounters,

Essential Facilitation, Facilitative Leadership, Teams in Action, Mastering Meetings, High Performance Selling Skills, High Performance Sales Management, Presentation Skills and Strategic Opportunity Management. John resides in Haddonfield, New Jersey.

Free Tools and Assessments

This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE


A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE


Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE


Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE