Companies who work with the Service Profit Chain Institute

The Service Profit Chain Institute’s customer base includes companies across a wide range of customer service industries including technology, financial services, hospitality, retail, grocery, health care and ecommerce. Our clients include:

  • AT&T
  • All State Insurance
  • American Automobile Association
  • Boston Private Bank and Trust
  • CA Technologies
  • KLA-Tencor
  • PayPal
  • Maersk Line
  • eBay
  • PerkinElmer
  • Fairmont Hotels and Resorts
  • Sigma Kalon
  • Hospital of Ontario Pension Plan
  • Institute for International Research
  • Scotiabank
  • Irving Oil
  • Valvoline Instant Oil Change


Free Tools and Assessments

This web-based self-assessment is based on a sub-set of the Best Practices of leading Service Profit Chain companies. Assessment results will be produced immediately upon completion. MORE


A powerful, research-based system that dramatically improves customer satisfaction and loyalty. Learn strategy, management practices and customer service tactics to out-perform your competitors. MORE


Hundreds of large organizations around the world have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners"
of your business. MORE


Discover how organizational culture evolves, how it can be shaped and sustained, how it fosters innovation, promotes survival in tough times and influences the success of global strategies. MORE